Shipping policy
Free Shipping within Australia
We offer free shipping on all orders within Australia. Once your order is placed, we will carefully package your artwork and dispatch it within 3-5 business days. Delivery times vary based on your location, but most orders will arrive within 5-10 business days.
International Shipping
International shipping is available upon request. If you’re located outside of Australia and would like to place an order, please contact us at jenbiscoeart@gmail.com or via our contact form or chat. We will provide a customised shipping quote based on your location and the size of your order.
Packaging and Handling
Your artwork will be meticulously packaged to ensure it arrives in pristine condition. Depending on the size and type of artwork, we use:
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Protective tubes for rolled prints.
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Sturdy flat packaging for framed or mounted pieces.
Customs and Import Duties
For international orders, please note that customs or import duties may apply. These charges are the responsibility of the customer and vary by country. We recommend checking with your local customs office for details.
Order Tracking
Once your order has been shipped, we will provide you with a tracking number so you can monitor its journey to your doorstep.
Shipping Issues
While we strive for a seamless shipping experience, unforeseen delays can sometimes occur. If you experience any issues with your shipment, please contact us at jenbiscoeart@gmail.com], and we’ll do our best to assist you.
